Refund Policy

This Refund Policy describes when Express Konnect LLC ("e-Konnect", "we", "us") will refund payments made for our Cloud Backup Storage services. It forms part of our Terms of Service. Under United States law there is no general statutory right to cancel an online purchase of digital services; refunds are therefore governed by this Policy, except where mandatory consumer protection law of your country of residence provides otherwise (see Section 6).

1. 7-Day Money-Back Guarantee (First Order)

If you are not satisfied with the Services, you may request a full refund of your first order of a Cloud Backup Storage plan within 7 calendar days of the payment date, for any reason. This guarantee:

• applies once per customer and per account;
• does not apply to renewals, upgrades, add-ons or subsequent orders;
• is forfeited if the account has been suspended for violating our Terms of Service (spam, illegal content, abuse), or if the storage quota has been substantially consumed in a manner indicating abuse of the guarantee.

2. Non-Refundable Payments

Except as provided in Section 1 and Section 6, all payments are final and non-refundable. In particular, we do not refund:

• renewal payments, including automatic renewals; you may turn off renewal or cancel at any time before the renewal date from your account area;
• the unused portion of a monthly, annual or multi-year term after cancellation (no pro-rata refunds);
• services suspended or terminated for breach of our Terms of Service;
• third-party fees, bank charges or currency conversion fees charged by your payment provider.

3. Service Credits

If we fail to meet the availability target set out in our Terms of Service, you may be entitled to a service credit applied to your next invoice. Service credits are not paid in cash and are not refundable.

4. How to Request a Refund

Email support@e-konnect.com from the email address associated with your account, or use the contact form, and include your invoice number and the reason for your request. Your invoices are available in your account area. We generally respond within 24 to 48 hours (business days).

Approved refunds are issued to the original payment method within 5 to 10 business days of approval; the time for the funds to appear depends on your bank or payment provider. Refunds are made in euros (EUR) for the amount charged; we are not responsible for exchange rate differences.

5. Cancellation

You may cancel your plan at any time from your account area or by contacting support. Cancellation stops future renewals; it does not entitle you to a refund of the current term except under Section 1 or Section 6. After the end of your paid term, your stored data is permanently deleted 7 days after expiration. Please download your data before that date.

6. Consumers Residing in the European Union, EEA or United Kingdom

If you are a consumer (an individual acting for purposes outside your trade or profession) residing in the European Union, the European Economic Area or the United Kingdom, you have a statutory right to withdraw from a distance contract within 14 calendar days of its conclusion, without giving any reason, under Directive 2011/83/EU as implemented in your country (in France, Articles L. 221-18 et seq. of the Code de la consommation) or the UK Consumer Contracts Regulations 2013.

Because our Services are activated immediately after payment, we ask you at checkout to expressly request immediate performance and to acknowledge that you lose your right of withdrawal once the Services have been fully performed (in France, Article L. 221-28, 1° of the Code de la consommation). At checkout you must tick the following box:

☐ If you reside in the EU, EEA or United Kingdom: I expressly request the immediate activation of my service before the expiry of the 14-day statutory withdrawal period and I acknowledge that I lose my right of withdrawal once the service has been fully performed.

If you withdraw after performance has started but before it is complete, we will refund the price minus an amount proportional to the service provided until the date you informed us of your withdrawal. To exercise this right, send us an unambiguous statement (for example by email to support@e-konnect.com) within the 14-day period. We will refund you within 14 days of receiving your notice, using the same payment method.

These statutory rights apply in addition to, and independently of, the 7-day money-back guarantee in Section 1. Nothing in this Policy limits rights you may have under mandatory consumer protection law of your country of residence.

7. Chargebacks and Disputes

If you have a concern about a charge, please contact us first: we can resolve most issues quickly. Initiating a chargeback or payment dispute without first contacting us, or for a charge that you authorized, is a breach of this Policy and of our Terms of Service. We reserve the right to suspend or close accounts associated with an unjustified chargeback and to contest such disputes with our payment processors.

8. Changes to This Policy

We may update this Policy from time to time. Changes are posted on this page with a new effective date and apply to orders placed after that date.

9. Contact

Express Konnect LLC, 1111B South Governors Ave Suite, Dover, DE 19904, United States
Email: support@e-konnect.com